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FAQs

Shipping

Do you ship overseas?

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We currently only ship to the UK & Ireland. However, we are working to expand overseas in the near future.

If you live outside the UK and want to purchase- please contact us directly on hello@vemacity.com and we will do our best to work something out for you!

How long will it take to receive my order?

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It depends on where you are. Orders processed here will take 5-7 business days to arrive. 

What shipping carriers do you use?

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All of our items are stored and dispatched by Amazon warehouses. So, we use all the major carriers and local courier partners that they use.

Returns

Can I return my item?

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We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@vemacity.com stating your order number and we’ll take you through the process.

Glassware

What is a Copa de balon?

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A Copa de Balon is a type of glass that is perfect for drinking gin and tonics. The glass is typically bulbous in shape, like a balloon, and sits on a stem almost like a red wine glass. The Copa de Balon glass dates back to the 1700s in the Basque region of northern Spain. While the English would use a long Tom Collins glass, the Spanish – who are said to be the largest drinkers of gin in Europe – developed the ‘balloon cup’ instead. The glassware became popular over in the states during the prohibition era and is now starting to become more widely used in gin bars in London

What does each set contain?

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Each set contains 2 x beautifully handmade Copa glasses, 1 x 21.5cm cocktail spoon with a muddler on top and 1 x double-sided jigger with a 25ml and 50ml pourer. We also throw in a little advice on how to build a showstopping G&T

Are the glasses and accessories dishwasher safe?

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The glasses are dishwasher safe- however, we advise a simple handwash with warm water and soap. We advise this mostly because a cluttered dishwasher is no place for handmade glassware.

The cocktail spoon and jigger need a simple rinse with warm water and soap after use.

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